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Project Overview:

Intellias is looking for an Operations Manager to join the Business Process Management Department (BPM) that focuses on company-wide process improvements. As the Operations Manager, you will be responsible for BPM initiatives and continuous improvement of the department’s performance.

Responsibilities:

  • Coordination of changes and new procedures with stakeholders from other departments;
  • Continuous improvements of change management policies, procedures, processes, reports, and systems;
  • Coordination of BPM and IT support collaboration;
  • Support of the BPM Department budgeting: planning, control, and optimization;
  • Review and monitoring the effectiveness of the BPM team;
  • Managing monthly reports, ensuring SLA compliance;
  • Participation in preparing presentations;
  • Assistance with various ad-hoc projects as needed.

Requirements:

  • 2+ years of proven experience in IT company operations;
  • Understanding of IT company business processes, connections, and dependencies;
  • Excellent time management and organizational skills;
  • Well-structured analytical thinking;
  • Excellent presentation skills;
  • Ability to stay focused under tough deadlines in a multitasking environment while executing routine tasks;
  • Strong communication and persuasion skills;
  • Flexibility and emotional maturity;
  • Advanced knowledge of Excel and PowerPoint, hands-on experience with other MS Office products and Office 365 eco-system;
  • Fast learner capable of acquiring new expertise;
  • Hands-on experience with Jira and Confluence;
  • Client-focused mindset;
  • Attention to details;
  • Excellent scheduling and record keeping skills.

Higher Education: Bachelor’s or Master’s Degree.

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