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Tier 3 Support Engineer

Проект: Guesty
Львів Software Testing Senior 13408

Наш клієнт – перспективний ізраїльський стартап, який дозволяє автоматизувати процес здачі в оренду та керування нерухомістю на різних сайтах. Дізнатись більше про проект

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Project Overview:

Our team is growing and we're looking for a Tier 3 Engineer to join our talented R&D team.

Guesty provides a property management software product and support services for the $100 billion Airbnb and vacation rental market.

We are using the latest technologies and frameworks, Node.js and Mongo on the server-side and React on the client-side. We promote continuous learning and are open to learning and implementing new things all the time.

Responsibilities:

  • Responsible for escalating technical issues, that could not be resolved by Tier 1 & 2 Support, to Product Assessment and/or Software Development;
  • Working alongside our R&D teams to analyse complex Product malfunctions;
  • Be the technical focal point to our customer facing teams;
  • Work in a high pressure, dynamic environment that is growing and changing often.

Requirements:

  • 2+ years experience as a tier 3 engineer or QA;
  • Ability to troubleshoot in a large-scale environment;
  • Strong analytical and problem-solving skills;
  • Experience with SQL and noSQL databases, especially MongoDB;
  • Experience with logging solutions (Kibana, Logstash);
  • Experience with REST API;
  • Good understanding of microservice architecture;
  • Fluent English.

Higher Education: Not required

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